Policy
Dasar Bayaran Balik
Refund and cancellation rule scaffold.
Refund scope
- Orders may be cancelled before purchasing starts.
- Refund outcomes depend on supplier acceptance, payment state and logistics status.
- Parcel and warehouse actions stay in sync with your orders.
Request flow
- 1
Contact support with the order number.
- 2
Explain the refund reason and attach photos if needed.
- 3
We respond within 48 hours with a decision and timeline.
- 4
Approved refunds are returned to the original payment method.
Nota
Outcomes depend on supplier acceptance, payment status, logistics stage and customs conditions.