What this page covers
Return requests, inspection-based issue reporting and route feasibility.
Returns support
Returns and Refunds Support
Learn how CNAGT handles return checks, seller communication, refund requests and parcel issue resolution for China purchases.
CNAGT is your trusted China proxy shopping and sourcing agent. We buy, inspect and ship products from Taobao, 1688, JD.com and Tmall worldwide.
Page focus
Current target
Clear return and refund policy information.
Standard flow
- 1
Report the issue
Share order ID, parcel ID and the problem description.
- 2
Review eligibility
We check supplier, timing and parcel stage before confirming options.
- 3
Resolve the case
Approved returns or alternative handling continue through our support team.
Key tags
Issue reviewOrder-linked requestsSupport path
Ready to start?
Submit a sourcing request directly or continue into the full services flow.